Hosting packages
Hosting packages help articles
Buy a hosting package
Buy a hosting package A hosting package is the container your websites, databases, and files live in. Steps 1. Go to Hosting and click Buy hosting (or Hosting → New). 2. Choose a plan — compare disk, bandwidth, websites, and databases included. Prices are in CAD. 3. Pick a billing term and check out (see Choose a plan and check out). 4. Once active, create sites in it from Websites → Create website, or Hosting → [package] → Websites → Add website. Manage your package From Hosting → [package] you can view resources and connection details, and manage databases, files, SSL, and SFTP at the package level. Troubleshooting - Out of space or databases — upgrade the plan or add storage; remove unused sites/databases. - Which plan? — start smaller and upgrade later; your sites carry over without downtime. Related: Create a website · Create an SFTP/FTP account and connect · Choose a plan and check out
Create an SFTP/FTP account and connect
Create an SFTP/FTP account and connect SFTP lets you upload and manage files with a desktop client — ideal for bulk transfers. Create the account 1. Go to Hosting → [package] → SFTP. 2. Click to create an SFTP account and set a password (setting the password activates it). 3. Note the host, username, port, and protocol shown. Connect with a client Use FileZilla, WinSCP, or Cyberduck with: - Protocol: SFTP (recommended) or FTPS. Plain FTP is discouraged. - Host, port, username from the SFTP page. - Password you set, or an SSH key (see Add an SSH key). Upload files into your site's document root (usually public_html). Troubleshooting - Can't connect — confirm the protocol (SFTP) and port match; re-set the password to (re)activate the account. - Uploaded but site unchanged — check you're in the correct document-root folder; purge the cache. Related: Add an SSH key · Use the file manager