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How to Migrate a WordPress Website Using SFTP
This guide explains how to move a WordPress website from one hosting provider to another using SFTP. A WordPress website has two main parts: - Website files — themes, plugins, uploads, images, and WordPress files - Database — pages, posts, users, settings, products, orders, and plugin data SFTP is used to move the website files securely. The database is usually moved using phpMyAdmin or another database management tool. Before You Start Make sure you have the following information: - SFTP login details for the old hosting account - SFTP login details for the new hosting account - Database access for the old website - Database access for the new hosting account - A file transfer app such as FileZilla, Cyberduck, or WinSCP - Access to the domain DNS settings SFTP details usually include: - Hostname or server IP address - Username - Password or SSH key - Port number, usually 22 Step 1: Connect to the Old Hosting Account Open your SFTP app and connect to the old hosting account. Example: Host: old-server.example.com Username: your_username Password: your_password Port: 22 Protocol: SFTP After connecting, find the website folder. Common folder names include: public_html www htdocs domains/example.com/public_html Inside the WordPress folder, you should see files and folders like: wp-admin wp-content wp-includes wp-config.php index.php .htaccess If you see these files, you are in the correct WordPress folder. Step 2: Download the WordPress Files Download all WordPress files from the old server to your computer. The most important folder is: wp-content This folder contains: - Themes - Plugins - Images - Uploads - Custom website files For a full migration, download the complete WordPress folder, including: wp-admin wp-content wp-includes wp-config.php index.php .htaccess Large websites may take longer to download. Step 3: Export the WordPress Database The database is required for a complete WordPress migration. Website files alone are not enough. The database contains: - Pages - Blog posts - Users - WordPress settings - Plugin settings - WooCommerce products and orders, if applicable Log in to phpMyAdmin or the database manager on the old hosting account. Then: 1. Select the WordPress database 2. Click Export 3. Choose Quick 4. Choose SQL 5. Download the .sql file to your computer If you are not sure which database your WordPress site uses, open the wp-config.php file and look for: define('DB_NAME', 'database_name'); The value beside DB_NAME is the database name used by the website. Step 4: Create a New Database Log in to the new hosting account and create a new database. Save these details: Database name Database username Database password Database host You will need them when updating the wp-config.php file. In many cases, the database host is: localhost Some hosting providers may use a different database host. Step 5: Upload the WordPress Files to the New Server Connect to the new hosting account using SFTP. Open the website root folder. Common root folders include: public_html www htdocs Upload all WordPress files from your computer to the new server. Make sure the files are directly inside the website root folder. Correct example: public_html/wp-admin public_html/wp-content public_html/wp-config.php Usually incorrect example: public_html/wordpress/wp-admin public_html/wordpress/wp-content Do not upload the website into an extra folder unless your hosting setup requires it. Step 6: Import the Database Open phpMyAdmin or the database manager on the new hosting account. Then: 1. Select the new empty database 2. Click Import 3. Upload the .sql file 4. Click Go or Import After the import is complete, the database has been moved to the new hosting account. Step 7: Update the wp-config.php File Open the wp-config.php file on the new server. Update the database details to match the new database: define('DB_NAME', 'new_database_name'); define('DB_USER', 'new_database_user'); define('DB_PASSWORD', 'new_database_password'); define('DB_HOST', 'localhost'); Use the database name, username, password, and host from the new hosting account. If the website shows Error Establishing a Database Connection, check the database details again. Step 8: Update the Website URL If Needed If the domain name is staying the same, you may not need to change anything. If the website is moving to a new domain, update the WordPress website URL in the database. In phpMyAdmin, open the WordPress database and find the options table. It is usually called: wp_options Look for these two rows: siteurl home Update both values to the new website URL. Example: https://newdomain.com If your WordPress table prefix is different, the table may have a different name, such as: abc_options Step 9: Test the Website Before changing DNS, test the website if your hosting provider gives you a temporary URL or preview link. Check: - Homepage - Pages - Blog posts - Images - Menus - Contact forms - WordPress admin area - Checkout page, if using WooCommerce The WordPress admin URL is usually: https://yourdomain.com/wp-admin Step 10: Point the Domain to the New Hosting Account After confirming the website works, update the domain DNS. Depending on your hosting provider, you may need to update: - Nameservers - A record - CNAME record If the new hosting provider gives you nameservers, update the domain nameservers. Example: ns1.examplehost.com ns2.examplehost.com If the new hosting provider gives you an IP address, update the domain A record. Example: Name: @ Value: 123.123.123.123 DNS changes can take some time to fully update. Step 11: Install SSL After DNS points to the new server, install SSL for the domain. Most hosting providers offer free SSL using Let’s Encrypt. After SSL is active, your website should load using: https://yourdomain.com Also check for mixed content warnings. Mixed content usually happens when some images, scripts, or styles still load using http:// instead of https://. Step 12: Refresh Permalinks After migration, log in to WordPress admin. Go to: Settings > Permalinks Click Save Changes without changing anything. This refreshes WordPress rewrite rules and can fix 404 errors on pages and posts. Step 13: Check File Permissions Incorrect file permissions can cause errors after migration. Common WordPress permissions are: Folders: 755 Files: 644 wp-config.php: 600 or 640 Avoid setting files or folders to 777 because it is insecure. Final Checklist After the migration is complete, check the website carefully. Make sure: - The website loads correctly - WordPress admin works - Images display properly - Contact forms send emails - Plugins are active - The theme looks correct - SSL is working - Permalinks are working - There are no broken links - CSS and JavaScript files are loading - WooCommerce checkout works, if applicable After everything is working, create a fresh backup of the migrated website. Common Migration Problems Error Establishing a Database Connection This usually means the database details in wp-config.php are incorrect. Check: - Database name - Database username - Database password - Database host Pages Show 404 Errors Go to: Settings > Permalinks Click Save Changes. Images Are Missing The uploads folder may not have fully transferred. Check this folder: wp-content/uploads If files are missing, upload them again using SFTP. Website Redirects to the Old Domain Update the siteurl and home values in the database. You may also need to search and replace the old domain in the database. White Screen or Critical Error This may happen because of a plugin, theme, or PHP version issue. To test plugins, rename the plugins folder using SFTP: wp-content/plugins Rename it to: plugins-disabled Then reload the website. If the website works, one of the plugins is likely causing the issue. Is SFTP Migration Safe? Yes. SFTP is safe because the file transfer is encrypted. However, SFTP only moves the website files. For a full WordPress migration, you must also move the database. Always take a full backup before starting the migration. Conclusion Migrating WordPress using SFTP is a safe and reliable way to move a website to a new hosting provider. The main steps are: 1. Download the WordPress files from the old server 2. Export the database 3. Upload the files to the new server 4. Import the database 5. Update wp-config.php 6. Test the website 7. Point the domain to the new hosting account 8. Install SSL 9. Check the website carefully When done correctly, this method can move a WordPress website with minimal downtime and without relying on migration plugins. This version is good for a knowledge base because it is clean, step-by-step, and written for non-technical customers.
Email marketing & formsBuild a form and embed it
Build a form and embed it Create the form 1. Go to Forms and create a new form (or open an existing one). 2. Add fields (text, email, dropdown, etc.), mark which are required, and set a success message. 3. Style it with your brand colour and optional custom CSS; use the live preview to check it. Add it to your website - Embed code — copy the snippet and paste it into any page. - WordPress — connect via Contact Form 7 or the Orvoro Forms plugin. Troubleshooting - Form not showing — make sure you pasted the full embed code and the form is active. - Submissions not arriving — check the form's routing actions (see Route form submissions). Related: Route form submissions · Build contact lists and add subscribers
WebsitesMigrate an existing website to Orvoro
Migrate an existing website to Orvoro Steps 1. In the create-website wizard, choose Migrate, or open Websites → [site] → Migration. 2. Pick a method: - Orvoro Migrator plugin — install our plugin on your old site; it copies files and database for you. - All-in-One WP Migration or Duplicator — export a package from your old site, then upload it here. - Upload a full backup — provide a complete site backup (files + database). 3. Start the migration and watch its progress. You can preview the migrated site before pointing your domain at it. 4. When you're happy, connect your domain to the new site (see Connect an existing domain). Tips - Migrate first, verify with the preview, then switch DNS — so visitors never hit a broken site. - Large sites take longer; leave the migration running. Troubleshooting - Migration didn't finish? — check the migration log; retry, or use a full backup upload instead. - Site looks off after migration? — clear the cache (Websites → [site] → Cache → Purge) and re-check the preview. Related: Create a website · Use a staging site · Connect an existing domain
Accounts & teamInvite a team member and set their role
Invite a team member and set their role You can share account access with your team and control what each person can do. Roles - Primary — the account owner. Full control, including billing and ownership. - Admin — manage services, team, and settings; no ownership transfer. - Tech — manage websites, domains, and email; limited account/billing access. Invite someone 1. Go to Settings → Team members. 2. Click Invite, enter their email address, and choose a role (Admin or Tech). 3. Send the invite. They'll get an email to join; pending invites are listed here. Change or remove access - Change a role — pick Admin or Tech next to a member. - Remove a member — click Remove; they lose access immediately. Accept an invitation If you were invited, open the email and follow the link, or sign in and check pending invitations in your settings. Troubleshooting - Invite not received? — check spam; confirm the email address is correct and resend. - Can't change roles? — only the Primary and Admins can manage the team. Related: Switch between your accounts · Create an additional account
Accounts & teamTransfer account ownership
Transfer account ownership The Primary member owns the account, including billing and the ability to close it. Ownership can be handed to another member. Steps 1. The person receiving ownership must already be a member of the account (invite them first — see Invite a team member). 2. Go to Settings → Team members. 3. Start the ownership transfer to the chosen member and confirm. For security this may require confirmation and can have a short waiting period before it finalizes. 4. Once complete, they become Primary and your role changes to Admin. Troubleshooting - Person not eligible — they must be an existing member; invite and have them accept first. - Only the current Primary can start a transfer. Related: Invite a team member · Switch between your accounts
MonitoringUptime monitoring, notifications & status
Uptime monitoring, notifications & status Uptime monitoring Go to Monitoring to see your sites' uptime and any incidents ("All systems operational" when healthy). Orvoro watches your sites so issues are caught early. Notifications Open Notifications to see account and service alerts. Mark items read, or mark all read. The Timeline shows a chronological feed of account activity. Platform status Check orvoro.com/status for the overall Orvoro platform status and any ongoing incidents affecting the service as a whole. Troubleshooting - Site shown down but it loads for me — it may be intermittent or regional; check again shortly and review the incident details. - Not getting notifications — confirm your account email is verified and check your notification preferences. Related: Verify your email address · Back up and restore your website