# Create an SFTP/FTP account and connect

SFTP lets you upload and manage files with a desktop client — ideal for bulk transfers.

## Create the account

1. Go to **Hosting → [package] → SFTP**.
2. Click to **create an SFTP account** and **set a password** (setting the password activates it).
3. Note the **host, username, port, and protocol** shown.

## Connect with a client

Use FileZilla, WinSCP, or Cyberduck with:
- **Protocol:** SFTP (recommended) or FTPS. Plain FTP is discouraged.
- **Host, port, username** from the SFTP page.
- **Password** you set, or an **SSH key** (see *Add an SSH key*).

Upload files into your site's document root (usually `public_html`).

## Troubleshooting

- **Can't connect** — confirm the protocol (SFTP) and port match; re-set the password to (re)activate the account.
- **Uploaded but site unchanged** — check you're in the correct document-root folder; purge the cache.

**Related:** Add an SSH key · Use the file manager